00 Experience
Intelligent models, human-like voice
The latest human-like speech synthesis, together with new large models and agents, delivers voice that sounds real.
User activation
Wake, activate, and retain existing customers. Outbound calls probe needs, explain products, and capture intent, with agents ready to take over at any time.
Loan marketing
Introduce the loan and drive conversion. Explain eligibility, offers, rates, and repayment, then transfer interested customers to a human agent to complete the application.
Collections
A firm-toned collector covering credit-card and consumer-loan collections. Reach accounts by aging tier, state the balance and credit impact, support repayment plans, and transfer to a post-loan specialist.
Intelligent service
24/7 intelligent inbound and multi-turn Q&A. Covers product questions, business inquiries, and transactions; complex requests transfer live.
01 Product
One platform covering the full contact center
Xingqi Wanxiang is an integrated intelligent contact center: phone, text, and WeChat channels, powered by LLM, Agent, Workflow, ASR, TTS, and RAG. It upgrades marketing, service, advisory, collections, and QA. Full private deployment and domestic / Xinchuang stacks are supported.
Outbound
Scripts, ops strategy, dial strategy, human-in-the-loop, live monitoring
Inbound
Intelligent navigation, knowledge, human-in-the-loop, tickets, call summaries
Insights
Customer tags, analytics, opportunity and risk signals, unified sessions
Messaging
Service design, knowledge base, tickets, and operations monitoring
Assist
QA, agent assist, knowledge hub, automated workflows
02 Solutions
Private, light to deploy, cloud-ready
Use the cloud with zero implementation cycle, or finish private rollout in about 2–4 weeks. Ongoing operations cover discovery, app build, data tests, optimization, and launch. Unified access spans voice, SMS, WeCom/WeChat, and web/app, with finance-grade incident response. Domestic Xinchuang stacks are supported.
2–4 wks
Time to deploy
700+
Business scenarios
200+
Models in production
92.8%
AI coverage
82.5%
Ops cost reduction
97.2%
Response accuracy
03 Cases
Scaled delivery in banking, government, and brands
Smart banking
Remote bank for a big-four provincial branch
1,100 bot lines with 90+ agents reached 16 million customers. AUM +11%, long-tail coverage 87%, 66 million annual touches.
Intelligent ops
Top joint-stock bank growth operations
National contest top-three. Models refresh after every run, strategies same-day, 90%+ business coverage, spanning activation, cards, AUM, and more.
Intelligent service
Tier-1 city water utility, 24/7
AI fully resolved 55%+, 35-second average handle, 98% answered in 30 seconds, 89.2% first-contact resolution. 1.85 million inbound calls a year.
Service line
National retail brand service hotline
Human-in-the-loop with live transfer both ways. AI leads advisory and transaction intents while keeping CSAT high, including Mandarin and regional dialects.
04 Company
Enterprise AI, applied in production
Shanghai Xingqixin Intelligent Technology builds secure, reliable contact and collaboration systems by fusing LLMs, speech, agents, and human-machine collaboration. The founding team has spent a decade in intelligent voice, language, cognition, and next-generation contact centers. Clients include China’s big-four state banks, leading commercial banks, government, and major brands.
About →- LLMs · speech AI · agents · human-in-the-loop
- 10+ years in intelligent contact-center operations
- Trusted by major banks, government, and brands
See Xingqi Wanxiang in action
Request a demo or trial. Our operations and delivery team will map scenarios and assess private deployment.