03 Cases
Scaled delivery in banking, government, and brands
Smart banking
Remote bank for a big-four provincial branch
1,100 bot lines with 90+ agents reached 16 million customers. AUM +11%, long-tail coverage 87%, 66 million annual touches.
Intelligent ops
Top joint-stock bank growth operations
National contest top-three. Models refresh after every run, strategies same-day, 90%+ business coverage, spanning activation, cards, AUM, and more.
Intelligent service
Tier-1 city water utility, 24/7
AI fully resolved 55%+, 35-second average handle, 98% answered in 30 seconds, 89.2% first-contact resolution. 1.85 million inbound calls a year.
Service line
National retail brand service hotline
Human-in-the-loop with live transfer both ways. AI leads advisory and transaction intents while keeping CSAT high, including Mandarin and regional dialects.
See Xingqi Wanxiang in action
Request a demo or trial. Our operations and delivery team will map scenarios and assess private deployment.